All orders will be dispatched within 48 hours from completion of payment. For multiple orders dispatch time may vary according to availability of stock.
Please note orders are dispatched between Mon-Fri, deliveries will be made between Mon-Fri 7am – 6pm.
All deliveries must be signed for (except items sent by post which are small enough to be put through your letterbox). Please be aware that orders to delivery addresses other than billing (registered card holder) address will only be processed once critically reviewed by our dispatch department due to security and safety reasons (as per buyer’s responsibility)
Packaging:
Wherever possible we try to recycle packaging. This will on occasion mean that the packaging in which you receive your order may not represent the contents. If you feel that you may have received the wrong item(s) please check the contents of your parcel before contacting Customer Care.
Delivery Service
Most products are generally delivered by courier or post. Larger items will be delivered by parcel force/Yodel. Smaller items will be delivered by Royal Mail. Standard delivery times will be notified in the confirmation of order.
If your product is to be delivered by courier, you may be given the option of choosing a premium delivery service for a small extra charge during the order process. Products may be sent out from multiple locations and therefore may arrive separately, but you would not incur additional delivery charges as a result.
Delivery times are calculated in working days – i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 12.00pm, please calculate your delivery time as if your order had been placed the following working day.
Standard courier deliveries will normally take 2 – 3 working days to be delivered (to be safe, please allow a little extra during busy sales periods). You will receive an email when your order is dispatched.
Standard courier deliveries are usually made between 9am and 6pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
Express Delivery (next working day) is usually made between 9am and 6pm. All deliveries must be signed for.
Cancellations:
For orders placed in error or orders that you wish to cancel then we must be notified by phone within 48 hours, our customer service number is 03333 55 33 66
If orders have already been dispatched then you may send this back to us or arrange for us to collect. Please note that you will incur delivery costs and/or collection costs also a 5% administration charge from the total amount of the invoice.
Free Delivery:
Free Delivery for UK mainland only on orders over £250.00
*** Please note: There could be P&P (shipping/delivery) charges on certain products, deals, promotions or special offers; or for certain postcodes.